Privacy Policy

Last Updated on November 2024

We at STELLARSERVE TECHNOLOGIES PRIVATE LIMITED are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.

This Privacy Policy explains how we collect, use, process and disclose information about you. By using our website/app and affiliated services, you consent to the terms of our privacy policy (" Privacy Policy") in addition to our Terms of Use. We encourage you to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself updated with the changes & updated that we make to this Policy.

This Privacy Policy describes our privacy practices for all websites, products and services that are linked to it. However this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site. Any capitalised terms not defined hereunder shall hold the same definition as provided under the Terms of Use.

1. Information we collect

The following information is collected by or on behalf of STELLARSERVE TECHNOLOGIES PRIVATE LIMITED.

1.1 Information You provide us

When you start using the CAnsultify App, we ask you to provide certain information as part of the registration process, and in the course of your interface with the CAnusltify App. We will collect this information through various means and in various places through the CAnusltify App, including account registration forms, contact us forms, or when you otherwise interact with CAnusltify including at customer support.

At the time of registration, we ask for the following personal information. Name (First Name, Last Name); Mobile Number; Email ID; Date of Birth; National ID.

Pursuant to the services consumed by You from time to time, we may explicitly seek additional information including address, payment or banking information, any other governmental identification numbers or documents, information about your mobile phone, location etc. You may choose to provide such information if you wish to use the services provided by the App.

We will also maintain a, record of the information you provide to us when using customer support services.

From time to time, during your use of the CAnusltify App, CAnusltify may require access to certain additional information such as SMS and contact details. Prior to accessing any such additional information, explicit consent shall be sought from you. Please note that even after consent has been provided by you, we only read transactional or promotional SMS and do not open, access or read any personal SMS.

Certain features may be restricted, unavailable or unusable if you choose not to provide certain information.

CAnusltify application request sensitive permissions or user data for which the Google Play store policy requires your consent. By installing CAnusltify application you agree to your data being collected for the purposes of effective administration. Any collected data, if collected, is stored locally on your device or on the account only.

Further the CAnusltify application submits that other than the above data no personal identifying data is required, no personal user data or personal app data is collected.

1.2 Information created when You use the CAnusltify App

We collect information relating to your use of our website/app through the use of various technologies. This includes transaction details related to your use of our services including the type of services you requested, the payment method, amount and other related transactional and financial information. Further, when you visit our website/app, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We will also collect information about the pages you view within our sites and other actions you take while visiting our website/app.

We also maintain some records of users who contact us for support, for the purpose of responding to such queries and other related activities. However, we do not provide this information to any third party without your permission, or utilize the same for any purposes not set out hereunder.

1.3 Information We Collect from Third Parties

We may, on your consent, request certain third parties to provide information about you to further personalize your experience on our website/app, and provide certain services that cannot be accessed by all users of the website/app.

We may receive additional information about you, such as information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. We may receive information about you and your activities through partnerships, or about your experiences and interactions from our partner ad networks.

2. How We Use the Information we collect

We may use, store and process the information provided by you to (1) improve the services offered through the CAnusltify App, (2) create and maintain a trusted and safe environment on CAnusltify (such as complying with our legal obligations and compliance with our policies) and (3) provide, personalise, measure and improve our products and services.

The information collected through different channels, allows us to collect statistics about our website/app usage and effectiveness, personalise your experience whilst you are on our website/app,as well as customize our interactions with you and to enhance the scope of the App Services. The following paragraphs describe in more detail how we use your personal information.

2.1 Providing, understanding and improving service offered through the CAnusltify App

Any information provided by you will be used for creating and updating your account and processing your transaction(s) or for any other purposes for which you have granted access to such information to us, based on your interaction with the CAnusltify App.

We may use the information collected to perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the App Services.

In order to expand the scope of our services, we may from time to time, seek additional information from you. Any such collection of additional information and documents shall be subject to an explicit & purpose specific consent sought from all Users.

2.2 Safety, security and resolution of issues

We may use your personal information, created as part of payment services availed by you, to ensure that your access and use of payment services is in compliance with our legal obligations (such as anti-money laundering regulations). We may share such information, with our advisors, third party service partners and providers for a seamless experience for you.

We may use the information to create and maintain a safe environment and use the same to detect and prevent fraud, span, abuse, security incidents and other harmful activity.

We use the information we collect (including recordings of customer support calls) to assist you when you contact our customer support services to investigate and resolve your queries, monitor and improve our customer support responses. Certain online transactions may involve us calling you. This may also involve online chats. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

We intend to protect your personal information and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorised access, use, and disclosure. For example, we encrypt all sensitive personal information when we transmit such information over the internet. We also require that our commercial partners and vendors protect such information from unauthorised access, use, and disclosure.

We blend security at multiple steps within our products with state of the art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us defend our systems ranging from low hanging issue up to sophisticated attacks.

We are committed to protecting your data as if it were our own. We shall put best of our efforts to investigate and fix the legitimate issues in a reasonable time frame, meanwhile, requesting you not to publicly disclose it.

2.3 Sharing and Disclosure of data with Third Parties

As required by law, at times we might be required to disclose your personal information including personal, transactional and financial information to relevant regulatory, and governmental authorities and also to our advisors such as law firms and audit firms while responding to request from the regulatory authorities. In some cases, when we believe that such disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website/app we would share such information pursuant to a lawful request from law enforcement agencies.

Several CAnusltify products, including but not limited to insurance, Loans etc, offered through the CAnusltify App are offered in partnership with other commercial partners of CAnusltify. While availing such products any data shared by you as well as the data collected from your use of the App shall be shared with the relevant third parties with whom CAnusltify has partnered. Their use of this data shall be subject to their terms and conditions and privacy policy which may include sharing of this data with their sub-contractors.

Subject to explicit and prior consent from a you, we may use information created by your use of our App, not including information collected from other sources such as e-mails etc. for marketing purposes. This consent is purely voluntary and you may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly. Further, if you want to remove your contact information from all our lists and newsletters, please click on the unsubscribe button on the emailers.

Subject to explicit and prior consent from you, we may disclose certain information that is created by your use of our App to CAnusltify subsidiaries, affiliate entities and partners that are not acting as our suppliers or business partners. For the sake of clarity, we do not sell or lease such information.

Some of our campaigns/programmes/related events may be co-branded, that is sponsored by both the third parties and us. If you sign up for such campaigns/programmes/related events, please note that your information may also be collected by and shared with those third parties. We urge you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.

CAnusltify allows users to use their CAnusltify account to log into or access other websites or applications using the CAnusltify Access feature. Upon logging in to such third party websites or application using your CAnusltify account, certain information (as set out on CAnusltify Access log-in screen) shall be shared with the relevant third party website and application and will be subject to such third party's terms of use and privacy policy.

We may display targeted or non-targetted third party online advertisements on the CAnusltify website/app. We may also advertise our activities and organizational goals on other websites/apps. We may collaborate with other website/app operators as well as network advertisers to do so. We request you to read and understand such concerned third party privacy policies to understand their practices relating to advertising, including what type of information they may collect about your internet usage. No personally identifiable information is shared with any third party online advertiser or website or app as part of any such activity. CAnusltify does not provide any information relating to your usage to such website operators or network advertisers.

During your use of the App, you may come across links to third party websites/apps that are not affiliated with CAnusltify. CAnusltify is not responsible for the privacy practices or the content of those other websites, or for any acts/ omissions by such third parties in the course of your transaction with them.

3. AccountDeletion

In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can't be recovered thereafter. Note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users' safety and security or to fulfil our legal and contractual obligations and compliance requirements.

You also have the option to request for an card deactivation/archival instead.

4. Cookies

We use data collection devices such as "cookies", etc. on certain parts of the App to help analyse the App Services, user interaction with the App, measure promotional effectiveness, and promote trust and safety. For the sake of clarity, "cookies" are small files placed on your device hard-drive/storage that assist us in providing the services offered through the App. Please be informed that we offer certain features via the App that are only available through the use of a "cookie".

We also use cookies to allow you to enter a particular password less frequently during a session. Cookies also help us obtain information that assists us in curating the Services more targeted to your interests. You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to provide a password more frequently during a session.

5. Changes to Privacy Policy

CAnusltify reserves the right to change this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for latest information on our privacy practices.

6. Privacy Questions and Access

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our "Contact Us" page or at support@cansultify.com. In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online and you wish to obtain a copy of particular information you provided to us, or if you become aware the information is incorrect and you would like us to correct it, please contact us immediately.

Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to ascertain your identity and to help us to respond to your request. We will contact you within 7 days of your request.

7. Compliances

CAnusltify use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.